Dedicated to Up time
24/7 Systems monitoring, proactive maintenance and testing are key ingredients to maintaining maximum uptime. Unlike Public cloud providers we monitor not just our system as a whole but even down to the individual clients.
All systems are backed up by a an N+1 UPS system and N+1 generator system. In addition to this, all our servers receive power from dual power feeds.
Hands on Access
With hands on direct access to our infrastructure we can further reduce TTR (Total Time to Resolution) during times of issues or maintenance.
(Pictured Left) - A 37West tech performs maintenance in our data center.
connectivity with 50+ Different ISP's
With Diverse paths and multiple providers Cloud37 is always connected 24/7/365
(Pictured Right) - Cloud37 Core routers offer up to 10Gbps of connectivity and redundancy (Second router not pictured)
Hardware you can count on
Lower your total operating cost by removing the cost of hardware and utilities for that hardware altogether. Using our hardware you can Increase your flexibility and improve critical systems service levels.
CONNECTIVITY
Peering Exchanges
- CoreSite Any2Exchange for Internet Peering
- CoreSite Open Cloud Exchange
- AWS Direct Connect
- Microsoft Azure ExpressRoute
- IBM Cloud Direct Link
Cross Connects
- Fiber, copper and coaxial
- Peering with any of the following ISP's - Click here for a full list of available ISP's
SECURITY
Access
- Key cards and bio-metric scanners
- Double man-trap entries
- Controlled site access
- Fenced in perimeter and parking lot
Cameras
- Perimeter and interior IP-DVR
- 24/7 monitoring by on-site security staff
Security Officers
- 24x7x365 in-house staffed
- Internal and external roaming security patrols
RELIABILITY
Utilities
- Diverse DVP substations
Generators
- N+1 redundancy
Operations
- 24x7x365 remote hands
Uptime
- 99.95% guaranteed uptime
Fuel and Water Storage
- Fuel: A minimum of 24 hours, on-site storage
- Water: City water supplied with up to 8 hours of thermal storage
UPS/PDU/RPP
- N, N+1, 2N redundancy
Mechanical
- N+1 campus cooling towers and chiller plant
- N+1 in-room AHU
- Water-side economization
COMPLIANCE & CERTIFICATIONS
Compliance
- HIPAA
- ISO 27001
- PCI DSS
- SOC 1 Type 2 and SOC 2 Type 2
EFFICIENCY
Cooling
- Variable speed CRAHs and ultrasonic humidification
- State-of-the-art chillers with evaporative condensing units for air and water-side economization
Electrical
- High-efficiency UPS systems
Fire Safety
- Dual-interlock pre-action dry-pipe sprinkler system
Environmental Monitoring
- RF Code readers for pin-point accuracy of temperature and humidity within customer deployments