Hourly, project & block-hour services
An issue to fix. A project to deliver. Extra expertise when you need it. Choose as-needed support from 37West without a recurring monthly service contract.
Choose how you get support
From occasional troubleshooting to planned improvements, match the service to your needs and budget.
$125per hour
First-come, first-served IT support. Pay for time spent diagnosing and repairing the issue, plus any replacement parts.
Smaller organizations that handle minor issues internally and need dependable help without ongoing management.
Quotedper project
Assessment, planning, and implementation of a specific IT initiative. Your Statement of Work locks in the cost for the agreed scope.
Cloud migrations, network upgrades, office moves, wiring, security audits, access control, and camera installations.
$1,25010-hour minimum
Prepurchase support time for on-demand assistance, with a defined response SLA and no recurring monthly subscription.
Organizations with 1–10 users that handle daily IT tasks internally and need specialized engineering or backup support.
Hourly base rate applies Monday–Friday, 8 AM–5 PM. Project work requires at least 50% down. Block Hours requires an upfront purchase and is valid for one year. See the service terms below.
Hourly rate schedule
The same hourly rates apply to remote support, on-site work, and travel time. Your rate depends on when service takes place and whether weekend work is planned or an emergency.
| Service period | Schedule · Eastern Time | Hourly rate | Minimum charge | Billing increment |
|---|---|---|---|---|
| Weekly Standard | Monday–Friday, 8 AM–5 PM | $125 / hr | No additional minimum | 15 minutes |
| Weekly After-hours | Weekday hours outside 8 AM–5 PM, excluding the weekend window | $175 / hr | 1 hour | 30 minutes |
| Weekend After-hours · Planned | Friday, 5 PM–Monday, 8 AM · scheduled in advance | $175 / hr | 1 hour | 15 minutes |
| Weekend After-hours · Emergency | Friday, 5 PM–Monday, 8 AM · urgent, unplanned service | $200 / hr | 1 hour | 1 hour |
| Holiday | All day on applicable holidays | $275 / hr | 1 hour | 1 hour |
Time is billed in the increments shown, with a one-hour minimum where listed. After that minimum, additional time is rounded up to the next billing increment. Weekly Standard is billed in 15-minute increments without an additional one-hour minimum.
All times are Eastern Time. Weekend rates apply from Friday at 5 PM until Monday at 8 AM and replace weekday after-hours pricing during that window. Holiday pricing takes precedence over weekday and weekend rates. Confirm applicable holiday dates when scheduling.
Travel time is billable at the same applicable hourly rate as technical work. There is no separate hourly rate based on service location. Planned weekend service is arranged in advance; urgent, unplanned weekend requests use the emergency rate.
This schedule covers hourly service. Fixed-fee projects follow their agreed Statement of Work. Prepaid block-hour deductions and applicable premiums follow your Block Hours agreement.
Service terms
Understand when standard rates apply, how project changes are handled, and how prepaid time is used.
Hourly service follows the rate schedule above, including its minimums and billing increments. Standard business-hours block support consumes time at 1:1. After-hours, weekend, and holiday block deductions follow your Block Hours agreement.
A minimum 50% down payment is required. Pricing covers the agreed Statement of Work, regardless of the hours needed to complete that scope. Additions or deviations require a change order agreed by both parties before that work is performed.
Purchase at least 10 hours upfront for $1,250. Hours are valid for one year from purchase. Remote service calls have a 15-minute minimum deduction; on-site calls have a one-hour minimum. You are responsible for initiating all work.
Block Hours includes a 4-hour response SLA; this is a response commitment, not a resolution deadline. Hourly support has no SLA. An optional IT vendor exclusivity agreement offers savings and requires a balance of at least four hours at all times.
As-needed support vs. managed services
Choose flexibility when your team handles everyday IT internally, or ongoing management when you want a proactive IT partner.
| Feature | Hourly / Project / Block Hours | Managed Services (MSP) |
|---|---|---|
| Service model | As-needed support when you call | Ongoing IT management and support |
| Monthly contract | No recurring monthly contract | Recurring monthly service agreement |
| Monitoring | No monitoring included | Proactive monitoring of covered systems |
| How you pay | Hourly, prepaid block hours, or fixed project fee | Predictable monthly fee for covered services |
| Support approach | Reactive: work begins when you report an issue or request service | Proactive: preventing and identifying issues |
| Response time | Hourly: best effort; Block Hours: 4-hour response SLA; Projects: agreed SLA | Defined by your MSP agreement |
| Maintenance | Requested and billed separately | Routine maintenance for covered systems |
| Updates & patching | Performed as requested | Proactively managed for covered devices |
| Cybersecurity | Work and services purchased separately | Coverage defined by your managed services agreement |
| IT planning | Project- or issue-focused | Ongoing planning and recommendations |
| Budgeting | Varies with the support needed | Consistent monthly IT spending |
| Best fit | Teams that handle basic IT internally and need help as needed | Teams that want an IT partner managing technology day to day |
| Primary benefit | Flexibility: pay when you need help | Predictability: proactive support and ongoing management |
Additional services
Beyond hourly support, 37West provides the technology services your organization needs to communicate, operate, and grow. These services are available separately.
Flexible business phone service for office, mobile, and remote teams. Setup, number porting, call routing, voicemail, and ongoing support.
Mobile-responsive websites with managed hosting, domain and DNS management, SSL, backups, maintenance, and support.
Hosting for virtual servers, business applications, and specialized workloads. Managed infrastructure with backup and disaster-recovery options available.
Through our strategic partnership with OJO, we coordinate video surveillance, electronic access control, alarms, monitoring, maintenance, and system integration.
Business-continuity planning, backup strategy, off-site replication, and recovery testing built around your critical systems and data.
Scope, schedules, vendors, communication, testing, and rollout for migrations, infrastructure upgrades, cloud deployments, office moves, and new systems.
Common questions
Choose the arrangement that matches the work you need.
No. These are as-needed services without a recurring monthly management contract. Monitoring, security agents, and licenses are not included in Block Hours. Cybersecurity services can be purchased separately.
The price is locked to the clearly defined Statement of Work, regardless of technician hours. Changes to that scope require a mutually agreed change order before the additional work is performed.
Your upfront purchase is valid for one year from the purchase date. Remote calls deduct at least 15 minutes; on-site calls deduct at least one hour. After-hours, weekend, and holiday deductions follow your Block Hours agreement.
No. The Block Hours SLA commits to a response within four hours. Resolution depends on the issue and the work required. Standard hourly service is first-come, first-served without an SLA.
Your next step
We’ll help you choose hourly support, a defined project, or a block of hours.
